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    Shipping and Returns

    Aleza Customer Satisfaction Policy

    We believe in our product and we are certain that you will love them as much as we do.

    We understand that our customers may sometimes find that their purchase may not fit or look as they imagine. If you have any issues regarding your purchase please notify us through our contact form within 7 days of your purchase.

    We are committed to doing everything we reasonably can to ensure your shopping experience is an enjoyable one with every aspect of your order.

    Shipping

     

    Your online purchases will be processed and shipped within 1 – 2 business days.

    We are pleased to offer FREE delivery on all orders over AU $160. Our standard delivery time is 10 business days depending on your location. You can calculate delivery time using Australia Post Delivery Calculator. 

    If you receive a refund, the cost of return shipping is the customers responsibility and will not be included in the refund.

    Packages up to 5kg are shipped via Australia Post – Parcel Post.

    Please note that public holidays or carriers’ delays may affect delivery times.

    Returns and Refund Policy

    Returns

    Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    In order for us to process your return request with no delays, please follow the steps below.

    1. Send us an email at info@aleza.com.au to let us know you are planning to return the product.

    2. In your email, provide the order number and to tell us if you prefer to have your return processed as a product exchange or credit back via the original method of payment.

    3. We will reply to your email to confirm that we have received your request and to answer any questions that you may have. 

    4. To be eligible for a return, your item must in their original condition, unworn, unwashed and unsoiled with the original tags and packaging attached.

    5. We will email you postage instructions and return labels for returning the product.

    6. Ship the product back to us in its original condition with packaging and tags still attached. We cannot issue a credit until the product has been shipped back to Aleza.

    We will aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

    Damaged Items

    Manufacturing faults are rare, but if you receive an item with a fault please email us at info@aleza.com.au within 7 days of receiving your order.

    1. Send us an email at info@aleza.com.au to let us know you are planning to return the product.

    2. In your email, provide the order number and details of the fault

    3. Take hi-resolution, well-lit photos of your product faults and include them in your email.

    4. We will reply to your email to confirm that we have received your request and to answer any questions that you may have.

    5. We will review your request and upon approval we will replace the faulty item with a new item depending on stock availability a new item or offer a refund. We may request that the item be returned to us before approval.

    6. All returned items are to be paid for by the customer.  

    7. If a refund is offered, we will refund the complete cost of the items in your order. 

     
     

    Refunds

    Once your returned product has been approved, we will refund the complete cost of the items in your order. We will not refund the return shipping costs.

    If you receive a refund, the cost of return shipping will not be included in your refund. 

    Please allow up to 10 business days for your refund to be processed. All refunds will be provided via the original method of payment.

    All CLEARANCE SALE items are final and non-refundable. Please check the sizing information carefully or send a message if you need further information.

    All purchases are final after 7 days.